Help Center

FAQ

SHIPPING

How will TheTrendRoom ship my items & how much does shipping cost?

Do you ship to my country?

How will you ship my item?

Shipping Time

How long will it take to ship my items?

How can I track my order?

When will my tracking information appear?

Why can't I track my order?

Why is my shipment status unchanged?

Why do I have to pay extra to the shipping company for receiving my order?

Payment

What methods can I use to my for my items?

What currency are you using?

Order

How can I place my order?

How can I modify my order?

POST - PURCHASE

I received a defective/damaged item.

Tracking information shows "Returned to sender". What now?

Item was shipped to the wrong address.

Returns

How can I return my item?

I bought 2 (or more) items and want to return 1.