We will send you the
tracking code of your orders to the email that you filled down when placing
your orders. This email will also guide you how to track your package. Please
note that the tracking information will be displayed 2-5 days after you
receiving that email.
You should see tracking
events within 48-72 hours after you have received the tracking number/ID. The
reason for this time lag is that in most cases the first tracking event only
shows up once the shipment was handed over to us.
Your shipment may be
delayed. Delivery time delays can be due to e.g. weather incidents, customs or
backlogs. Please note that tracking information can be displayed after your order
started being shipped.
When your order is ready
to ship, we will send it to the shipping company and they will completely
handle it. Depends on each shipping company's policy or customs procedure, you
might be charged extra fee for the final delivery or the import tax, probably
due to your shipping address is in a remote area. In this case, please kindly
pay them the required fee to receive your order.
We often declare this as
a gift below order value, so you do not need worry about this.
We offer safe shopping and accept payment via Paypal, Credit card, Debit
card or VISA. So you can choose the most suitable one for you. All products are
set in US Dollar, our system will automatically exchange your currency to make
it easy for you when placing order.
We always try to bring the best quality product to customers. However,
there are many factors that affect negatively to the quality, especially
shipping factor, that make our products be defective or damaged. Please Click
Here for our Return Policy.
NOTE: Digital Downloads are excluded from refunds.
Step 1: Contact your
nearest post office and provide them your ID card or tracking number to find
out its status.
Step 2: If you can not
find out anything, contact our Customer Service department by sending an email
to dennis [at] thetrendroom [dot] com and
provide your shipping address again.
Step 3: If the address you
provided in the email matches with your shipping address in our system, we are
willing to send you a replacement or refund you 50%. Please be notified that
these 2 options are our final solution for your request.
If not, it was probably
your careless as filled in a wrong address, thus we could not deliver your
packet. In this situation, we need you pay some extra fees for sending you a
replacement. This is the only option for you in this situation.
In case of providing us
an incorrect shipping address, you should contact us immediately by sending an
email to dennis [at] thetrendroom [dot] com and
provide us your correct address. We will check whether we can change it for
If your order was
shipped out, we are really sorry that we are not able to change it for you nor
sending you another packet without any fee.
TheTrendRoom return policy is 30 day. After receiving your product if you are unsatisfied after 30 days please follow these guidelines in order to receive a Return/Refund.
To be eligible for a return, your item must be in the same condition that you received it. If you are unsatisfied for whatever reason, please contact us at dennis [at] thetrendroom [dot] com to receive the return address.
Once a product has been returned, as soon as it is delivered to the return address a full refund will be processed.
NOTE: Digital downloads are excluded from refunds.